Last updated: 18 September 2026
1. About this policy
This policy explains how Greengate Advisory (NSW) Pty Ltd (ABN 97 162 126 534), trading as Greengate Advisory (“Greengate”, “we”, “us”), handles personal information. It applies to our restructuring, insolvency and advisory services from our Sydney and Brisbane offices, our website ggadvisory.com.au, and our other channels, including phone, email, WeChat and KakaoTalk. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When one of our registered liquidators or other practitioners is appointed to a company, individual or estate, they also have duties under the Corporations Act 2001, the Bankruptcy Act 1966 and related laws. Those laws sometimes require us to collect, keep or disclose information, and they take priority where they apply.
2. The personal information we collect
What we collect depends on how you deal with us. It may include:
- Enquirers and prospective clients: name, contact details, preferred language, the company or business you are asking about, and the details you choose to share about its financial position.
- Directors, shareholders and people connected with an appointment: identity details, contact details, date of birth, role and history with the company, financial and tax information, assets and liabilities, and information about transactions and business records.
- Creditors, employees and other stakeholders: contact details, the amount and nature of claims, employment and entitlement details, bank details for payments, and proxy, voting and correspondence records.
- Referrers, suppliers and other professionals: business contact details and the details of our dealings with you.
- Website visitors: information collected automatically, such as IP address, device and browser type, pages viewed, how you arrived at the site and approximate location (see section 8).
Sometimes we need sensitive information, such as health information relevant to an employee’s entitlements or a director’s circumstances. We collect it only with your consent, or where the law requires or allows it.
3. How we collect it
We usually collect personal information directly from you: through our enquiry forms, by phone, email, WeChat or KakaoTalk, in meetings, and through proofs of debt, forms and documents you give us.
In an appointment, we also collect information from company books and records, and from public registers such as ASIC, AFSA, PPSR, land titles and courts. We may also collect it from banks, the ATO, other creditors, accountants and lawyers, and other third parties with relevant information. If we collect information about you from someone else, we will take reasonable steps to let you know, unless that would prejudice the administration or the law says otherwise.
You can make a general enquiry without giving your name. However, we cannot give specific advice or act for you without identifying you.
4. Why we collect, use and disclose it
We use personal information to:
- respond to enquiries and assess whether and how we can help
- check for conflicts of interest and meet independence requirements before accepting an appointment
- carry out appointments and advisory engagements, including investigating a company’s affairs, realising assets, assessing claims, paying dividends and reporting to creditors
- meet our legal and professional obligations, including reporting to ASIC, AFSA and other regulators
- manage our business, including billing, record keeping, insurance, quality reviews and IT security
- send you insights or updates you have asked for, which you can opt out of at any time (see section 5).
5. Who we disclose it to
Depending on the matter, we may disclose personal information to:
- regulators and government bodies, including ASIC, AFSA, the ATO and the Fair Entitlements Guarantee scheme
- courts, tribunals, and parties to proceedings
- creditors and committees of inspection, through statutory reports, meetings and circulars
- lawyers, valuers, auctioneers, agents, insurers, financiers and other advisers we engage in an appointment
- our IT, cloud and software providers
- anyone you have authorised, or anyone the law requires or allows us to disclose to.
Reports to creditors and some documents lodged with regulators or courts can become available to other people. We do not sell personal information.
Direct marketing: we only send newsletters or event invitations if you have agreed, or would reasonably expect them from us. Each message includes a way to unsubscribe, or you can contact us.
6. Overseas disclosure
Some of our service providers store or process data outside Australia. Google, which provides Google Analytics and Google Workspace, may process data in the United States and other countries. Pipedrive, our client relationship system, may process data in the European Union and the United States. In an appointment, we may also need to deal with creditors, assets or advisers located overseas. We take reasonable steps to make sure overseas recipients handle personal information consistently with the APPs.
7. How we store and protect it
We keep information in secure electronic systems and, where needed, in physical files. Safeguards include access limited to staff who need it, multi-factor authentication, encrypted connections and reputable cloud providers. We keep appointment records for the periods the Corporations Act, Bankruptcy Act, tax laws and professional standards require. After that, we securely destroy or de-identify the information when we no longer need it.
8. Our website, cookies and analytics
Our website uses cookies and similar technologies to work properly, remember your language, and help us understand how the site is used through Google Analytics. We use this information in aggregate to improve the site and measure enquiries. It does not identify you by name. You can block or delete cookies in your browser settings; some features may not work as a result. Links to other websites, such as WeChat, KakaoTalk or government sites, are covered by those sites’ own privacy policies.
9. Automated decisions
We do not use computer programs to make decisions about you that could significantly affect your rights or interests without a person’s involvement. Our practitioners make all decisions about appointments, claims and advice. If this changes, we will update this policy to explain what information is used and how.
10. Accessing and correcting your information
You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact our Privacy Officer (section 13). We will verify your identity and respond within 30 days. We do not charge for a request; we may charge a reasonable fee for providing access in some cases, and will tell you first. Sometimes the law lets or requires us to refuse access, for example where it would prejudice an investigation or legal proceedings, or affect other people’s privacy. If we refuse, we will explain why in writing.
11. Data breaches
If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme. We will also tell you what steps you can take.
12. Complaints
If you think we have mishandled your personal information, please contact our Privacy Officer in writing with the details. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, or we have not responded within 30 days, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
Complaints about the conduct of a registered liquidator or trustee can also be made to ASIC or AFSA.
13. Contact us
Privacy Officer, Greengate Advisory
John Chand
Email: john.chand@ggadvisory.com.au
Phone: 02 8610 8888
Post: Suite 2, Level 32, 31 Market Street, Sydney NSW 2000
14. Changes to this policy
We may update this policy from time to time. The current version is always on our website, with the date it was last updated. Free copies, including printed copies, are available on request.
